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Presenter: Suzanne McCall, Pinnacle Group
Module 1: Building a Climate for High Performance
Module 2: Maximize High Performance: Feedback & Coaching- The Key Ingredients
Module 3: Leadership through Influence …It’s not about your title!
Module 4: Building Organizational Capability: Harnessing Your In-house Talent
Wednesday, September 24 / 2:00 PM – 3:30 PM ET
Getting the most out of your staff is critical to increasing turn-around time and reducing errors in the laboratory. Paramount to achieving this high performance is the ability to foster a climate where individuals at all levels of the organization are able to flourish. Achieving results depends upon understanding each employee’s expectations, levels of satisfaction, what motivates them and where to focus their development. Explore the techniques that will support your management efforts.
In this 90 minute audio-conference you will learn:
• The “how-to’s” for creating a climate that promotes results
• The value of capitalizing on what makes your employees tick
• Proven techniques to enhance productivity and reduce errors
• Key strategies for motivating with impact
Tuesday, November 4 / 2:00 PM – 3:30 PM ET
Employee job performance issues can weigh any laboratory manager down, taking them away from the critical tasks at hand. Providing constructive feedback is essential to clarifying expectations and identifying performance gaps. Coaching is a powerful management tool to help better leverage a manager’s time. Coaching strategies will assist you in reducing performance gaps, increasing quality, developing new skills, increasing employee retention and allows you to get on with doing your own work rather than repairing someone else’s work. During this audio-conference, review a practical step process that takes the gray out of dealing with poor behaviors and substandard performance. Conversely, understand key techniques to support and promote the efforts of the high performer.
In this 90 minute audio-conference you will learn:
• Essential practices for performance feedback
• Techniques to capitalize on the qualities of an ideal coach
• A three tiered model to enhance feedback and coaching
• A step process for effective employee coaching
Tuesday, November 18 / 2:00 PM – 3:30 PM ET
Leaders in the medical profession can no longer take for granted the position they may have over others – Power and results are earned through influence. Position power is only one source of influence in today’s hospital and laboratory setting. In this program, participants learn how to prepare and influence those that are “up the chain” as well as “across the chain”, and explore the specific needs of those who are being influenced and persuaded.
In this 90 minute audio-conference you will learn:
• The PG Influence Model
• How to communicate effectively to make key points with impact
• Critical aspects to setting up rapport and trust
• The art and science of building relationships as a foundation to successful influencing
Friday, December 9 / 2:00 PM – 3:30 PM ET
Glamour is not typically associated with the lab technician’s job in a world of Ipods, razor phones, instant messaging and MySpace.com. So, how does the laboratory profession overcome such barriers? Implementing a Succession Management Program will ensure that your organization will have the talent needed over the next two, five or ten years. Developing a process that includes employee development, career planning, succession planning, and inventory gap analysis, will support the longevity of the profession in today’s work environment.
In this 90 minute audio-conference you will learn:
• Characteristics of effective succession planning programs
• The phases of implementation
• Barriers and challenges to succession planning
• Guidelines on selling your plan within your organization
Pinnacle Group, a leader in business consulting, specializing in Human Resources, Training & Development, Organization Development and Business Operations Solutions has the ability and expertise to understand challenging business situations and to implement the right solution. With experience across all levels and types of industry, Pinnacle Group professionals are recognized as high-quality, client-focused, results-oriented providers of successful business services and solutions.
Suzanne McCall, Senior Trainer
Suzanne has extensive experience in facilitating for leading corporations on a number of critical topics including: communication skills, stress management, presentation skills, facilitation skills, meeting management and many others. She specializes in helping individuals and organizations improve the way that they communicate one-on-one, within teams, and to larger audiences. She has worked collaboratively with executive teams to develop and implement programming and full-scale communication plans. Suzanne has assisted professionals in a variety of industries: pharmaceutical executives, engineers, attorneys, physicians, scientists, technology specialists, sales representatives, and more. She has a Bachelor of Fine Arts degree from Florida State University in Theatre. She has been a guest speaker for several organizations including the Pennsylvania Pediatric Association & Philadelphia Association for Women Attorneys.
Format: Four 90-minute Web conferences
Training Levels: All
Continuing Education Credits: This program is eligible for 1.5 credit hours per session. Credits from ASCP (CMLE), ASCLS (P.A.C.E.), California, and Florida are available. A Certificate of Attendance is also available to those who must submit proof of attendance to their professional association.
Pricing:
Special pricing now available! Buy all 4 modules and get the 4th module at half price!
All 4 Modules:
Member $1015.00
Nonmember $1400.00
Single Module:
Member $290.00
Nonmember $400.00
*Pricing is per phone line with an unlimited number of participants.
*New for 2008 - A CD of the presentation will no longer be sent to each institution. A new user-friendly Web site has been developed that allows all session participants to access the complete presentation online after the live lecture has concluded! Session participants will be given a special pass code to access the presentation.
 Register Online
Download registration form
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