Please find the current month below to view available activities.
New activities will be added as they are confirmed.
Check back frequently for updates.

January  :  February  :  March  :  April  :  May  :  June  :  July
August  :  September  :  October  :  November  :  December

JANUARY 2009

Business Management Track: Compliance
Advanced Beneficiary Notice of Non-coverage (ABN)
Wednesday, January 14  |  3:00 PM - 4:30 PM ET
Presenter(s): Mr. Christopher Young

Business Management Track: Coding and Reimbursement
2009 Coding and Reimbursement Update
Thursday, January 15  |  3:00 PM - 4:30 PM ET
Presenter(s): Joan Logue

Business Management Track: Accreditation/Regulatory
ISO 15189 Accreditation
Wednesday, January 21  |  2:00 PM - 3:30 PM ET
Presenter(s): Lucia Berte

Operations Management Track: Patient Safety (Clinical)
Do No Harm: The Little Things are the Big Things
Wednesday, January 28  |  3:00 PM - 4:00 PM ET
Presenter(s): Robert A. Schwab, MD

FEBRUARY 2009

Operations Management Track: Patient Safety (Institutional)
Strategies to Improve Patient Safety, Cost Savings, Lab Visibility, and Staff Morale
Wednesday, February 11  |  2:00 PM - 3:30 PM ET
Presenter(s): Diana Mass , MA, MT(ASCP)
Connie Bishop , MT (ASCP)

**New Date
Business Management Track: Compliance
Research Use Only and Investigational Use Only: Complying with Food and Drug Administration and Medicare Billing Requirements
Thursday, February 26  |  3:00 PM - 4:30 PM ET
Presenter(s): Jeffrey F. Boothe

MARCH 2009

Operations Management Track: Patient Safety (Clinical)
How Do Your Quality Initiatives Measure Up?
Wednesday, March 11  |  3:00 PM - 4:30 PM ET
Presenter(s): Caroline Ambrose, MT (ASCP), CQM, CSSBB
Anne T. Daley, MS, MT (ASCP), DLM, CLC, CMQOE

APRIL 2009

Laboratory Operations Track: Patient Safety (Institutional Focus)
Dealing With Disruptive Behavior Among Health Care Professionals
Wednesday, April 29  |  12:00 PM - 1:30 PM ET
Presenter(s): Gerald B. Hickson, MD

Registration Information Coming Soon!

MAY 2009

Relationship Management Track: Outreach
Overcoming Obstacles
Thursday, May 7  |  2:00 PM - 3:30 PM ET
Presenter(s): Vicky McClain

Rescheduled for September!

JUNE 2009

Operations Management Track: Patient Safety (Clinical)
Identification of Errors in Clinical Laboratories: Reinforcing the Importance of Proper Patient Identification and its Role in Patient Safety
Wednesday, June 3  |  2:00 PM - 3:30 PM ET
Presenter(s): Paul Valenstein, MD

Relationship Management Track: Outreach
Transportation and Logistics
Thursday, June 11  |  2:00 PM - 3:30 PM ET
Presenter(s): Saralyn Hiley

JULY 2009
Relationship Management Track: Outreach
Regulatory Issues
Wednesday, July 15  |  2:00 PM - 3:30 PM ET
Presenter(s): Jeffrey F. Boothe

Registration Information Coming Soon!

AUGUST 2009

Relationship Management Track: Outreach
Customer Service
Tuesday, August 11  |  12:00 PM - 1:30 PM ET
Presenter(s): Linda Spiten

SEPTEMBER 2009

Performance Management Track
Leading Change: Culture, Stress, and the Pain of Change
Wednesday, September 9  |  2:00 PM - 3:30 PM ET
Presenter(s): Lloyd John Eckhart

Accreditation/Regulatory Series:
Current Implementation Expectations of Joint Commission NPSGs
Wednesday, September 16, 2009 | 2:00 pm – 3:30 pm ET
Presenter(s): Cherie J. Ulaskas

Relationship Management Track: Outreach
Overcoming Obstacles
Thursday, September 24  |  2:00 PM - 3:30 PM ET
Presenter(s): Vicky McClain

Tides of Change: An Update on Legislative and Regulatory Affairs
Wednesday, September 30  |  2:00 PM - 3:30 PM ET
Presenter(s): Christopher Young

Rescheduled & Renamed for October!

OCTOBER 2009

Innovations/Hot Topics: Statistical Modeling and the Successful Implementation of Technology in an Ever Changing Environment
Thursday, October 8, 2009  |  2:00 PM - 3:30 PM ET
Presenter(s): Larry Howard Bernstein, MD

Session has been canceled

Performance Management Track: The High Cost of Poorly Trained Staff
Wednesday, October 14, 2009  |  2:00 PM - 3:30 PM ET
Presenter(s): Lucia M. Berte

Session has been canceled

Operations ManagementStep It Up: Improving Response to Medical Device Alerts
Tuesday, October 20, 2009  |  2:00 PM - 3:30 PM ET
Presenter(s): Peggy Prinz Luebbert

A Practical Approach For Dealing With An Unpredictable Future
Tuesday, October 27, 2009  |  2:00 PM - 3:30 PM ET
Presenter(s): Christopher Young

Session has been canceled

Relationship ManagementOutreach Turning Points: Straight Answers for Tough Questions
Wednesday, October 28, 2009  |  3:00 PM - 4:30 PM ET
Presenter(s): Rodney Forsman

NOVEMBER 2009

Molecular Diagnostics Reimbursement
Wednesday, November 4, 2009 | 1:00 PM - 2:30 PM ET
Presenter(s): Diana Voorhees

Operations Management Track:
Follow the Path – Laboratory Audits for Quality Improvement
Thursday, November 5, 2009  |  2:00 PM - 3:30 PM ET
Presenter(s): Lucia M. Berte

Session has been canceled 

Key Performance Indicators for Laboratory Outreach Programs –
Design, Meaning, and Monitoring
Tuesday, November 10, 2009 | 11:00 AM - 12:30 PM ET
Presenter(s): Jane M. Hermansen

Eight Elements of Document Control
Tuesday, November 10, 2009 | 2:00 PM - 3:30 PM ET
Presenter(s): Lucia M. Berte

Review Epidemiology of Novel H1N1
Wednesday, November 18, 2009 | 2:00 PM - 3:30 PM ET
Presenter(s): Edward J. Septimus

DECEMBER 2009

Mistake Proofing the Laboratory: An Industrial View
Wednesday, December 2, 2009 | 2:00 PM - 3:30 PM ET
Presenter(s): Dr.David Novis and Caroline Ambrose

2010 Coding and Reimbursement
Thursday, December 10, 2009 | 3:00 PM - 4:30 PM ET
Presenter(s): Diana Voorhees